Following the placement of your order, you will get two emails. Your order's confirmation is contained in the first email. Your e-ticket is not included in the initial email, which is also ineligible for admittance. The second email will be delivered 24 to 48 hours after you order your tickets. Your ticket confirmation will be included as an attachment to this email (s). You will receive both emails right away for many tours and attractions, but it can take up to 48 hours for show tickets. You will need Adobe Acrobat Reader, which can be found on most computers and is version 4.0 or above. You can get it for free at http://www.adobe.com/products/acrobat/readstep2.html if you don't already have it. To gain entry, you must print the tickets and carry them with you.
When will I receive my E-Tickets?
The majority of electronic tickets are processed manually during regular business hours in the order they are received. Despite our best efforts, we are unable to expedite all ticket orders due to the slow response time of our e-ticket provider partners. We state that all purchases will be processed within 24 to 48 hours of the time of purchase.
I did not receive my e-tickets. What should I do?
Please be sure to double-check that you have received your e-tickets and confirmation from us. Check your SPAM and/or trash mail folders as well because these occasionally block messages from reaching your inbox. Please contact customer care if you still have not received your e-tickets after checking your SPAM and JUNKMAIL inboxes.
What is preferred seating?
BestOfNewYork.com has the option to buy tickets in advance for a number of events. This enables us to offer you fantastic venues. When you see "Preferred Seating" next to a deal, you can be confident that you will get better seats than are available to the general public, even though in some situations we can't give you an exact location before you buy. All events with Preferred Seating have a limited number of seats available.
I received the wrong ticket(s).
Our aim is to make sure that your holiday is well-planned and enjoyable, and we do have procedures in place to avoid mistakes from occurring. However, mistakes can still occur occasionally. We promise to help however we can and ask that you get in touch with us right away so we can take care of the issue. Terms and Conditions for Tickets and Travel For orders for tickets, information and all terms and conditions pertaining to the ticket products will be displayed on our website for you to study prior to purchase. Orders for tickets are often non-refundable and non-transferable. By doing away with exorbitant service costs and relying on our database to connect directly to the majority of our suppliers, we are able to provide the most competitive pricing and product choices. Due to this, we are unable to provide refunds or cancel reservations.
PURCHASING
Can someone else pick up my ticket order?
We require a valid photo ID from the individual who placed the order in addition to their presence. However, with the buyer's previous consent, some exceptions will be made. Please get in touch with us to speak with a customer service representative who will be pleased to help you if you want to give someone else permission to claim your ticket package. If you have not yet placed this order, kindly do so over the phone and let the customer service agent know that you want extra names to be added to the order's notes. Only the people specified in the order will be given access to the tickets.
How do I book show tickets?
You can place your order at any time online, or you can contact us by phone 365 days a year. A customer service representative will be pleased to help you and answer your questions.
Where will my exact seats be?
We have a block of some of the best seats available in each category/section indicated, which were reserved for us based on our relationship with the venue. Most of the time, these seats were held for us before the general public could purchase them. The best tickets in this section that are available at the time of your purchase will be assigned to you.
What are my payment choices?
All major credit cards, including Visa, MasterCard, Discover, and American Express, are accepted at our store.
When I got to the theater the price that was printed on my ticket was less than what I paid
Due to the enormous number of tickets we buy, BestOfNewYork.com is granted access to a special program for Broadway performances that enables us to provide tickets at a far lower price than what is offered to the general public. Your final pricing was much less than other box office offerings if you compare the tickets you bought to what you would have paid online or over the phone through the box office direct. It is customary for most events for the printed price on the ticket to differ from the actual cost. Service fees, state and local taxes, and box office fees are frequently not printed on the ticket. Prior to your purchase, we make care to always disclose the actual value and savings on our website. By contrasting our pricing with those made available directly from the box office, it is possible to confirm the value of our ticket offers.
Why do I need to pay a 10% processing fee for cancellations?
All orders for tickets are typically non-refundable under our regular procedure. On rare occasions, we've permitted some orders to be canceled with a 10% processing charge deducted. The fee results from the costs our company must pay to accept an order and, in the event of a refund, to repay those costs. Processing the order(s) in issue also requires labor and other shipping supplies.
What if I cannot attend an event that I purchased?
Tickets and special incentives that are frequently unavailable to the general public are made available to BestOfNewYork.com. Due to this special direct connection interface and contractual obligation, we are required to adhere to strict policies and procedures. As a result, we are unable to modify any performance tickets or issue refunds.
Can I change the date/time for the show that I purchased?
Tickets and special incentives that are frequently unavailable to the general public are made available to BestOfNewYork.com. We must follow tight policies and processes because of this unique direct link interface and contractual duty. As a result, we are unable to modify any performance tickets or issue refunds.
What are “taxes and fees?”?
In order to pay for any applicable taxes, governmental fees, and other costs that must be submitted to the government, we must collect from you an amount equal to what we anticipate our travel providers will charge us. This is referred to as "taxes & fees." Just remember that when you see the word "taxes" on our site, it actually refers to a "tax recovery charge," and the percentage will vary depending on a number of factors, including the amounts of various local city, state, county, resort, and governmental taxes as well as "fees," service charges that are associated with some, but not all products, and are charged for processing your ticket orders and travel reservations through our system. Prior to checking out, all charges, including taxes, government fees, and other costs associated with any travel-related transactions, will be computed and displayed to you.
Since you won’t change my seats, will the venue do it for me if I contact them directly?
Simply said, we are abiding by the guidelines established by that venue for us in our contract with them. As a result, we are unable to predict how they might respond to this if approached directly.
I Want a Refund because of / Medical / Weather / Transportation Delay
We are obligated to follow stringent refund policies and procedures due to our unique direct connection interface and contractual commitments with our partners to provide you the best pricing and products. As a result, we are unable to cancel any orders or issue refunds. We do not alter our no refund - no exchange policy in response to bad weather, illness, or any other non-life-threatening emergency. Please get in touch with us if there are any additional unexpected crises so we can go over your alternatives.
How do I unsubscribe my e-mail address from your sending list?
Please click on the unsubscribe link located at the very bottom of the email you received from us to be sure you have opted out of all upcoming communications. After that, your address will no longer be included on our mailing list.
How do I unsubscribe my e-mail address from your sending list?
Please click on the unsubscribe link located at the very bottom of the email you received from us to be sure you have opted out of all upcoming communications. After that, your address will no longer be included on our mailing list.