We require the person who placed the order to be present with a valid photo ID. However, some exceptions will be granted with prior authorization of the purchaser. If you would like to authorize someone else to claim your ticket package, please contact us to speak with a Customer Service Representative who will be happy to assist you. If you have not yet placed this order, then please do so over the phone and indicate to the Customer Service Representative at the time of purchase that additional names be included in the notes for your order. Tickets will not be released to anyone other than those listed in the order.
You may place your order online at anytime, or you may call us 365 days a year to speak with a Customer Service Representative who will be happy to answer your questions and assist you.
Based on our relationship with the venue, we have a block of some of the best available seats that were set aside for us in each category/section that is listed. In most cases, these seats were reserved for us prior to any tickets going on sale to the general public. You will be placed in the best seats available within this section at the time of your purchase.
We accept all major credit cards including Visa, MasterCard, Discover and American Express.
BestOfNewYork.com receives access to an exclusive program for Broadway shows that allows us to offer tickets at a much lower rate than what is available to the general public due to the large volume of tickets we purchase. If you compare the tickets you purchased to what you would pay online or by phone through the box office direct, your final price was significantly less than other box office offers.
The printed price on the ticket does not reflect the final price – which is standard for most events. There are often service charges, local taxes and box office fees which are not printed on the ticket. We are always sure to disclose the actual value and savings on our website prior to your purchase. The value of our ticket offers can be verified by comparing our prices to what is offered directly from the box office.
Our standard policy is that all ticket orders are non-refundable. On limited occasion we have allowed for some orders to be cancelled minus a 10% processing fee. The fee is a result of the charges we incur as a business to accept an order, and in the case of a refund return those charges. Labor and other shipping materials are also expended to process the order(s) in question.
BestOfNewYork.com receives access to tickets and special offers that in many cases are not available to the general public. Due to this special direct connection interface and contractual obligation, we are required to adhere to strict policies and procedures. Therefore, we are unable to make changes to, or provide refunds for, any show tickets.
BestOfNewYork.com receives access to tickets and special offers that in many cases are not available to the general public. Due to this special direct connection interface and contractual obligation, we are required to adhere to strict policies and procedures. Therefore, we are unable to make changes to, or provide refunds for, any show tickets.
The term "taxes & fees" means that we collect an amount from you equal to the amount that we expect our travel suppliers to bill us in order to pay any applicable taxes, governmental fees and any other charges remitted to the government. Just keep in mind that when you see the words "taxes" on our site, it means "tax recovery charge” and the percentage will vary based on several variables including different local city, state, county, resort, governmental tax amounts and “fees”, service fees that are associated with some, but not all products, and are charged for processing your ticket orders and travel reservations through our system. All Information regarding taxes, governmental fees and other charges on any travel-related transactions will be calculated and displayed to you prior to check-out.
We are simply adhering to the terms and conditions of our contract with that venue, that were set for us by the venue itself. Therefore, we are unable to speculate as to how they would handle this if contacted directly.
Due to our special direct connection interface and contractual obligations with our partners to bring you the best prices and products, we are required to adhere to strict refund policies and procedures. Therefore, we are unable to make changes to, or provide refunds for, any orders. Weather, Illness, or any other non life-threatening emergencies do not reflect a change in our no refund - no exchange policy. If there are other unforeseen emergencies, please contact us and we will discuss options with you.
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